Refunds & cancellation

Go to your account page and cancel your plan. It takes one tap — you don't need to email us or explain why. Your subscription stops renewing immediately and you keep full access until the end of the period you've already paid for.

If you cancel partway through a month, you keep access for the rest of that month. We don't automatically pro-rate a partial month, but if you cancelled right after a renewal and have not spent any Mana, email us and we'll refund it.

Within 14 days of buying or renewing a yearly plan, you can request a full refund provided you have spent fewer than ten Mana in that period. After 14 days, yearly plans aren't generally refundable, but you keep access for the remainder of the year and we'll always look at unusual circumstances.

Credit packs are refundable in full while unused. Once credits have been spent on a deck, that portion cannot be refunded.

If a build fails, errors out, or returns something clearly broken, we will credit the Mana back to your account. Just email us with a link to the deck. This isn't limited by the windows above — if Grimoire didn't deliver, we'll make it right.

Refunded in full, always. Email us and we'll sort it out.

Email support@grimoiredecks.com from the address on your account and tell us what you'd like refunded. We respond within two business days. Approved refunds go back to your original payment method through Stripe and usually appear within five to ten business days, depending on your bank.

Nothing in this policy limits any refund or cancellation rights you have under the consumer law that applies where you live.